Unable to download X-CUBE-CRYPTOLIB

[T H]

Posted on August 08, 2017 at 02:27

Hello,

I have been attempting to download the X-Cube-Cryptolib for some time, and have been unable to. I have tried filling out the form, which changes the button to 'Validate'. Later on when I check on the status, the page resets and requests filling out the form again. Is there a workaround for this? I tried clearing browser cache, different browsers, using a new session, etc.

Thanks.

[Khouloud GARSI]

Posted on August 09, 2017 at 11:24

Hi

srxldifjiowp

,

After filling the necessary fields,

checking the checkbox “ I accept all Terms& Conditions of the Export Control regulations�? and

clicking on “Confirm Request�?, you will

receive an email containing the link to download the library

within 48 hours

.

Have you correctly followed the previous steps?

Khouloud.

[T H]

Posted on August 09, 2017 at 14:44

Hello,

Yes, I followed all of those steps. More then 48 hours have passed. I haven't received an email with the download link.

[Tesla DeLorean]

Posted on August 09, 2017 at 15:33

A work email, not google/hotmail? Spam filter?

If all fails contact the sales office covering your region. Or file a support ticket here.

[Khouloud GARSI]

Posted on August 10, 2017 at 14:13

Hi

trevorhaskell1

,

From ST side, your request to download the 'X-CUBE-CRYPTOLIB' library was accepted and a confirmation mail was sent to you. We doubt that this confirmation email is being blocked by your own firewall.

Please check this point.

Khouloud.

[T H]

Posted on August 10, 2017 at 16:23

Hi Khouloud,

Thanks for looking into this. Unfortunately, i'm still running into the same issue. I haven't received a confirmation email (I thoroughly checked through all mail folders, including spam). When I revisit the page, after logging in, I am still getting a button labeled 'Validating' in place of 'Get Software' under the 'Order from ST' column. This is from the last browser instance where I submitted the request. When I try from another browser / session, I log in and only see the 'Get Software' button, which just redirects me back to the license agreement and form i've filled out previously.

[Khouloud GARSI]

Posted on August 10, 2017 at 16:51

Hi

trevorhaskell1

,

When I try from another browser / session, I log in and only see the 'Get Software' button, which just redirects me back to the license agreement and form i've filled out previously.

-> Please apply again/Repeat the same procedure: Press the 'Request Software' button and again fill the needed fields...

Please update me as soon as you repeat those steps.

Khouloud.

[T H]

Posted on August 10, 2017 at 16:59

Hi Khouloud,

I just submitted the form again.

[Tesla DeLorean]

Posted on August 16, 2017 at 20:33

The message should have the title 'Software Download Full Notification' and be from 'STMicroelectronics <

mailto:[e-mail]

>'

[T H]

Posted on August 16, 2017 at 21:39

This has been resolved -- ST was experiencing an issue on their end and was able to fix it. I received the download links from that address early this morning and was able to download the library. Thanks for your help!

[Khouloud GARSI]

Posted on August 17, 2017 at 12:43

You're always welcome  Thanks for bringing this to our attention and sorry for any inconvenience this may have cause.

Khouloud.