eStore coupon can't apply

[ctien1]

Hi, 

I need help for estore coupon.  

I got an email the redeem free board with exclusive code on ST estore.  After applying the code, A message "Your cart is not eligible for this promotion.  Ensure that you are logged in and items match promotion terms. For help, contact ST support.".

I checked the order item o NUCLEO-U5A5ZJ-Q is the matching product, and I am using the email for registration estore.  Any help?  Thanks.

[Tesla DeLorean]

Open an online support request rather than forum post. Been similar complaints previously.

[kenchou]

The support will just reply "This was a known issue that should have been fixed now."

This just happened again recently with STM32U083C-DK with non-working coupon code.

In any way, "open an online support request" is the proper way to proceed. Whether that resolve the issue or not is a different story.