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Andrew Neil
Andrew Neil
Super User
March 23, 2021
Solved

Logins Broken By New Password Rules

  • March 23, 2021
  • 5 replies
  • 6766 views

There doesn't seem to be anywhere to post issues with the forum itself?

I couldn't login this morning - the site kept saying my password was wrong.

I know that it wasn't wrong, because I copy it from a password manager.

So I had to do a password reset.

There it became obvious that the password rules (length, upper/lower case, symbols, etc) have changed.

This really shouldn't just break existing passwords

:pouting_face:

At the very least, you should give a message like, "Our password rules have changed; you need to reset your password".

#UXFail

    This topic has been closed for replies.
    Best answer by Brian Kling

    I checked internally, this was implemented last week...

    0693W00000AMMovQAH.png

    5 replies

    waclawek.jan
    waclawek.jan
    Super User
    March 23, 2021

    > There doesn't seem to be anywhere to post issues with the forum itself?

    About->About this community

    (Yes, even this is confusing, ST can't get it right for years and they don't listen either.).

    JW

    Andrew Neil
    Andrew NeilAuthor
    Super User
    March 23, 2021

    Good grief - that makes no sense at all!

    :confounded_face:

    A complex system that works is invariably found to have evolved from a simple system that worked.A complex system designed from scratch never works and cannot be patched up to make it work.
    Brian Kling
    Brian Kling
    Senior
    March 23, 2021

    Guys, help us to understand better your assertions please:

    @Andrew Neil​ I checked internally, there has been no change to our password policies for regular community members, can you describe in more detail what you experienced?

    @Community member​ and @Andrew Neil​ "there doesn't seem to be anywhere to post issues with the forum itself" and we "can't get it right for years" don't help us to understand what you are expecting or asserting. Where in your opinions is the obvious place to post feedback about the community?

    Tesla DeLorean
    Tesla DeLorean
    Guru
    March 23, 2021

    Encountered this also, passwords look to have expiry, forum refuses to accept current password, doesn't say why. Recovery here was to request password reset, and then had to do reset procedure, where old password didn't meet new rules, upper/lower, length, symbol whatever.

    No other indication of account compromise, or reset attempts

    Tips, Buy me a coffee, or three.. PayPal Venmo (See Profile) Up vote any posts that you find helpful, it shows what's working..
    Tesla DeLorean
    Tesla DeLorean
    Guru
    April 18, 2021

    Stopped working again today

    Tips, Buy me a coffee, or three.. PayPal Venmo (See Profile) Up vote any posts that you find helpful, it shows what's working..
    waclawek.jan
    waclawek.jan
    Super User
    March 23, 2021

    Brian,

    this is easy - just ditch salesforce, forget about the "community" word, and get folks who do fora for a living.

    Obviously, they will know what's the obvious place for the feedback.

    JW

    PS. I've lost access and had to renew password some time ago, too, and you could not find the reason either. It's here in this forum, find it if you want.

    Ozone
    Ozone
    Principal
    March 23, 2021

    > this is easy - just ditch salesforce, forget about the "community" word, and get folks who do fora for a living.

    I second that.

    I can't understand choosing a CRM software for a forum either. Perhaps someone on top has a micro-management urge.

    Y
    Yevgeni Tunik
    Visitor II
    March 24, 2021

    I logged in as usual this morning.

    Andrew Neil
    Andrew NeilAuthor
    Super User
    March 24, 2021

    So maybe you're just luck that your password happened to comply with the new rules?

    EDIT

    Or perhaps there is an "expiry" ?

    A complex system that works is invariably found to have evolved from a simple system that worked.A complex system designed from scratch never works and cannot be patched up to make it work.
    Y
    Yevgeni Tunik
    Visitor II
    March 24, 2021

    May be. I didn't find "the new rules" of the community password.

    waclawek.jan
    waclawek.jan
    Super User
    August 14, 2021

    Could not login today. But it was the red message which triggered me: it said something about 5 invalid attempts, after my first attempt.

    That of course might've also been somebody else trying to hack into my account, but then I'd then expect to have received a warning email.

    Or just the usual load of bugs in this wreck instead of forum?

    Just sayin'.

    JW

    PS Please don't hide this thread from the main forum to a place where nobody goes.

    PS2 when will ST realize that by erecting obstacles like the need to log in daily through a lenghty process full of redirects, they effectively repulse users but the most stubborn

    @brk​ 

    Brian Kling
    Brian Kling
    Senior
    August 16, 2021

    @Community member​ as always, appreciate the feedback, we're looking into it. CC @Camilo LEMOS​ 

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