Simulator crashing on Windows 10 (x64)

Hi @Community member​,

Sorry you're having issues! If you're already trying to run the simulator then i can't recall any issues that may prevent that. Which version of TouchGFX is this?

Could you share a designer log? They're inside c:\user\<you>\AppData\Roaming\TouchGFX-4.x.y

Thanks!

Best regards,

Martin

Hi @Community member​,

Your logs don't display any issues from the designers perspective. Would you say that you briefly see the simulator start up and then close down again?

Best regards,

Martin

And also, can you check your Windows Event Log to see if there's anything suspicious there? It could be an issue with Windows 10 an SDL2 which we use in the simulator. It works on all our Windows 10 machines here, so we need to track down a specific configuration issue.

Hi Martin,

solving this problem was easy after I updated all drivers and ST-Software.

I had to go to setting -> gaming and turn off the gamebar......now everything works well!

Regards

Christian

That's great news @Community member​,

That's a great tip for other users. It's definitely not a problem for all Windows 10 users, but for those that have this problem turning off the game-bar could solve it. Since we're just running the simulator, the ST-software or drivers shouldn't have an impact on this, in theory.

Could you share more about the nature of this "windows error"? Seeing as there's nothing in the log files. Come to think of it, i've seen it before where the Simulator would start and then shut down, but with no visible exceptions or errors.

Thanks!

Best regards,

Martin

Hi,

it seems to be, that clean Windows 10 installations cause this problem. Clean means all the stuff that is not important for using the OS is removed from the system. Especially the X-Box tools are seemingly guilty.

If you remove all the X-Box tools, you have to turn off the game-bar than the designer works well.

With this solution I could solve the problem on two PCs.

Regards

Christian