IIS3DWB AXIS ZEROED!!!

[anaportela]

Hello, I need help with an issue.

I work at an IoT sensor startup in Brazil, and we use the IIS3DWB. We are receiving complaints from some customers stating that, after one or two months of use, the accelerometer shows a zero reading on one of the axes (X, Y, or Z). Do you have any suggestions as to what might be causing this?

[Federica Bossi]

Hi ​@anaportela ,

Thank you for bringing this to our attention.

At this stage, we are not aware of similar complaints related to the IIS3DWB showing a zero reading on a single axis after one or two months of operation.

Since this type of behavior may depend on the specific application, operating conditions, and system implementation, we recommend contacting your reference FAE for further analysis and support.

[anaportela]

​@Federica Bossi Thank you for the feedback. Could you put me in touch with an engineer specializing in this area? Where can I find one?

[Federica Bossi]

Hi ​@anaportela ,

Please, open at ticket to the saleforce.