ST4SIM-200 already been activated on 1Global portal - brand new part

[Jonathan Harding]

I have built some prototype boards with the above “brand new” esim purchased from RS-UK. The first 2 out of 10 are coming up with “This ICCID has already been activated” on the 1Global portal.

Interestingly the ICCID numbers are only 8 digits off being sequential.

I will have 6 more in hand tomorrow but I’m worried these stand a good chance of being the same.

Can ST do anything?

1Global have already said the ICCID has been activated and then deactivated prior to my purchase and they cannot reactivate it! Which sounds a bit dodgy to me! Malicious BOT registering ICCID’s!!!!

RS could probably get me some replacements, but likely from the same batch so could have the same problem!

Any idea’s where I go from here? Or if I have possibly done anything wrong?

[Andrew Neil]

purchased from RS-UK

Have you taken this up with them ?

 

 

[Jonathan Harding]

Only 1Global up to press as I wanted to exhaust my options to rectify this without replacement if possible. If the 6 I get today do the same I will do. But as I mentioned, I currently don’t have any confidence replacements from them will be any different.

[Jonathan Harding]

I’ve now checked 6 more, 8 out of 10 now coming back as already registered.

I’ve let RS know, who are going to send me some replacements but it would come as no surprise if the same thing happens.

What on earth could have happened?

[Jonathan Harding]

I’ve now received a further 10 eSIMs and now I can’t even log in to even attempt to activate them. “activate.truphone.com” (the link you click on from 1Globals dashboard) is going round in circles constantly changing Enterprise&code=xxxxx in the address bar. Not really ST’s fault but this has just been a shambles from start to finish, it is now the finish as I have lost faith in this product being anything like reliable enough to put in a commercial product.

[Andrew Neil]

Not really ST’s fault 

Indeed.

Seems to be a classic case of where using a product relies on a 3rd-party “partner”, and that partner lets the side down.

 

You could try raising a support case with ST, or contacting an ST sales office to see if they can get you a contact in 1Global to actually sort this out …

 

[Agostino VANORE]

Hello,

are you using the latest application note to make registration?

ST4SIM with 1GLOBAL connectivity - activation procedure - Application note

 

Rgds,

Agostino

[Jonathan Harding]

Thanks for the reply,

Yes I was using the portal here:

https://portal.iot.1global.com

It does take you back to truphone when you click “Activate SIMs” button though.

1Global support have just said my latest 10 eSIMs were deactivated on 26th July and cannot be reactivated! Yet RS only shipped them still in Tape (off a reel) on 3rd Sept. They have said RS should deal with this matter.

I’m not convinced this entirely rests with RS though. Ultimately what can they can do other than send more replacements which I’d bet have the same problem or give me a refund! Leaving me without any working eSIMs.

An acknowledgment from 1Global that the eSIMs from RS are bad and a recommendation to get them from xxxxxx would be nice!

[oliverbox]

Eight out of ten showing as previously activated, followed by another batch supposedly deactivated before RS even shipped them, points strongly to a provisioning or inventory issue rather than anything on your prototype boards. I’d push both RS and ST to trace the ICCID batch history with 1Global. The exact activation and deactivation timestamps should make it easier to identify where the problem occurred.

[Jonathan Harding]

So I’ve now been fobbed off by 1Global and RS. Interestingly RS seemed more knowledgeable than 1Global, go figure!

RS suggested I select myself an suitable MNO who has the ability to download a new operator profile OTA.

Looking at forums here I think the exact terminology is: “initiate a commercial remote profile swap over-the-air (OTA) via their management console”

Using a SIM7080 cellular module, Google seems to suggest this is possible, posts here suggest not, can anyone confirm?

If possible, any UK MNO recommendations for this?

I was able to extract ICCID, EID, IMSI and IMEI from the SIM. If this is possible, I don’t suppose ST have any instructions do they?

[Agostino VANORE]

Hi Jonathan, I believe that only 1Global can solve your issue.
The remote operator profile management, when possible, requires in any case the initial connectivity that 1Global can provide for UK coverage.

 

Let’s see what 1Global will answer.

Agostino

[Jonathan Harding]

That makes sense!

Unfortunately 1Global seem insistent on washing their hand of this and have passed the buck onto RS(twice).

1Global have also said they cannot reactivate them so I guess the ones I have are useless and I should just request a refund. Its only a matter of time until someone builds 100’s of these into a product, they are not going to be happy!

Although RS suggested a few idea’s I don’t think any of them are actually achievable and they didn’t seem keen on taking parts from stock to confirm my problem. Seems crazy not to sort this now as both RS and 1Global will likely get hit with this again.

I think ST needs to have a word with 1Global as they are letting this product down!

 

[Andrew Neil]

I think ST needs to have a word with 1Global as they are letting this product down!

Absolutely!

They are supposed to be “Partners” - so they should be working together to fix this.

Otherwise the “Partner” accolade becomes meaningless.

 

Especially as, aparently, 1Global are the only ones who can resolve this.