community.st.com

[Tesla DeLorean]

Posted on March 12, 2018 at 21:35

Support doing a sloppy job, pull it together, or find people willing to do so

Posts spanning a month with no attention

https://community.st.com/0D50X00009XkWv5SAF

 

https://community.st.com/0D50X00009XkWv4SAF

 

https://community.st.com/0D50X00009XkWv6SAF

 

caccac267

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Kling.Brian.001

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[Francesco CARIATI]

Posted on March 16, 2018 at 04:47

Hi Clive,

we acknowledge the delay and I have just pinged the people in charge.

Thanks for having pinged us and don't hesitate to do it again should the issuepersist.

c.c.

Kling.Brian

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[Elio Cometti]

Posted on March 16, 2018 at 10:44

Hi Clive,

we are taking care of your request, you'll get an answer to your request in the related pages ASAP.

Elio

[Tesla DeLorean]

Posted on March 16, 2018 at 15:39

Thank you, I was getting a bit agitated the other day and a lot of this comes over my feed here despite not being in forums I actively follow. Not a big fan of bumping threads, but none of Dat's questions received any attention, and that looks to be a systemic issue rather than a poorly framed question.

I would also like to see some clarity to the SPWF04SA life cycle and follow up products on the road map. Several users have reported being told the product is EOL/NRND while being listed as active on the product page.

http://www.st.com/en/wireless-connectivity/spwf04sa.html

While I understand that product cycles on WiFi/Radio parts are frequently a lot tighter, the people you have marketed these parts too are used to CPU parts they can use in products for 5-10 years. When their design cycle, or ramp to full scale deployment, takes 12-18 months they get annoyed when told the product is dead already. Consistency in messaging is also important.

I know marketing likes playing smoke and mirrors, but you need to be much more open and transparent about roadmaps and drop-in replacements, otherwise you're going to get a lot of annoyed and disaffected engineers, and $M of wasted resources and marketing.

Cariati.Francesco

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Kling.Brian

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