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Andrew Neil
Super User
June 15, 2026
Question

Unnecessary notifications

  • June 15, 2026
  • 2 replies
  • 73 views

I just got a notification to tell me that a solution has been marked in one of my own threads.

I really don’t need a notification to tell me that - because I did it myself!

 

In general, it’s only the thread creator who can mark the solution - so the thread creator should never need a notification of this.

(the exception would be when a moderator marks a solution, but that is an exception - not usual)

2 replies

Lina_DABASINSKAITE
ST Community Manager
June 15, 2026

Hi ​@Andrew Neil,

Thank you for the feedback. The conditions for email notifications cannot be corrected because they are provided out of the box.

The condition in this case is: Answer was marked as best answer in a topic you subscribed to. This means that in both scenarios, if a user is the creator of a thread or has participated in one, the user receives the notification.

You can choose to disable this notification if you wish: 

Feedback from others about the importance of changing this feature is welcome.

Kind regards,
Lina

​In order to give better visibility on the answered topics, please click on 'Best answer' on the reply which solved your issue or answered your question.
Andrew Neil
Super User
July 8, 2026

For both ‘Replies’ and ‘Best Answer’ there needs to be the option (at least) to exclude notifications when one did the thing oneself:

  • I know when I have  made a reply - I don’t need (or want) a notification of that;
  • I know when I have marked a ‘Best Answer’ - I don’t need (or want) a notification of that.

See also:

by ​@DungeonLords 

A complex system that works is invariably found to have evolved from a simple system that worked.A complex system designed from scratch never works and cannot be patched up to make it work.