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3 replies

Laurids_PETERSEN
ST Community Manager
Aug 3, 2026 11:30 AM UTC

Hi ​@UPM 

Are you still facing this issue? 
If yes, please let me know which browser and the version you use.

Thanks,
Laurids 

UPMAuthor
Associate
Aug 3, 2026 12:00 PM UTC
Hi, I just tried right now, and it's working correctly.Thanks.
Visitor
Aug 14, 2026 2:22 PM UTC

It could be a validation issue even if the password appears to meet the requirements. Trying a different browser, clearing the cache, or entering the password manually instead of pasting it may help. 
Try these steps:

  1. Re-enter the new password manually and check every requirement.

  2. Make sure there are no extra spaces.

  3. Try another browser or clear the browser cache.

  4. If it still fails, use the account support page for further help: https://www.st.com/content/my_st_com/en/my-space/manage-my-account/Change_Password_web.html