Cannot create a case on ols.st.com: "don't have access to create a case" (new myST account)
Hello ST team,
I registered a myST account on 3 November 2026 and completed the profile (company, country China, address, phone). After logging in to https://ols.st.com/s/ the Contact Support page says "Looks like you don't have access to create a case. Ask your community manager for access.", and https://ols.st.com/s/newcase shows only the file-upload box and the Submit button, without the Subject / Description / Product / Category fields. The eStore form (newcase?o=es) displays normally. Same result in two different browsers. I have also e-mailed ols_support_center_coppell@st.com.
We need to open a case about STM32F427VIT6 parts (marking / authenticity check). Could the community manager please escalate this to the ST Online Support Team, or open the case on our behalf?
Thank you.