AnsweredAssumed Answered

How to use ST support form?

Question asked by khazanskii.roman on Mar 27, 2018
Latest reply on Mar 27, 2018 by Kersten Heins

I created support request, got proposed solution to it and I'd like to add a clarification to my question. However, I have no idea how to do it.

 

I can:

- accept solution (to soon)

- reject solution (not exactly what I want)

- update

 

I choose update, it seems to mean "update your original request". I added some text, pressed "Send" and nothing changed. I tried to do it twice.

 

I feel very stupid but now I need technical support on how to use technical support -_-' What should I do if I need to post an answer to my support request without chaning its status or rewriting original question?

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