A lot of stuff seems to be going into moderation in recent days. How close is ST/Jive to getting a better handle on this and coming up with some more sensible solutions?
Can we PLEASE white-list people with a few thousand points?
Or perhaps a system like Final Jeopardy where we can wager points on an answer being valid/safe? Spammers lose points, so all posts go to moderation.
External links, and some ST.COM links seem to put posts in Moderation Jail. Short posts, posts with source code, etc.
Hi Clive One
We've been working extremely hard on the things you just mentioned, unfortunately it's not that 101 as it may seem from a user's perspective but rest assured it's on top of our list.
I'm a user that has written and deployed some pretty complex software, we're talking about some pretty basic functionality in some forum software, that's probably got a few dozen people working on it. I'm not saying it is trivial, but it's not something that should take man-months of resources.
Also kind of think this should have higher priority than wasting months on awarding birthday cake badges, I'm just confused.
Turn off post level auto-moderation, except for egregious spam like comments (ie not just one or two trigger words). If you think it is spammy, send alerts or inbox items to the currently logged in users with >5000 points.
Single click marking of spam as an "Action" for any users with >2500 points, instead of the 2 or 3 keystrokes/page-loads it takes now. Two votes from two different users, post disappears, offending user is flagged. If the user has more than two post flagged ALL his posts go into moderation immediately, and only an ST moderator can pull them back into view. The offending user can see ALL his own posts, everything looks normal, but NOBODY else can see them.
If you go to the offending user's home page you can see and mark the posts directly there, no need to punch down into forum sections/pages.
A Spammer badge with negative points, users with >5000 points may award these to deserving individuals.
Jive-x is a SaaS application and therefore we are bound to rely on the available functions in the admin panel.
We have already consulted with various support & engineering guys at Jive and our configuration is already at the outer boundary of what can be achieved with the standard spam & moderation filters.
Plus, we have put in place a machine learning-based spam filter (can't say which one for obvious reasons...) that scans every post and assigns a preliminary score to it. Then, a truckload of other factors (again, can't publish them here of course otherwise I will render them ineffective) are taken into account by Jive-x internal engine and the score is readjusted before the final go/no-go.
We are in touch with Jive's dev team and hopefully new features will be released in the coming versions that will allow us to strike a better compromise between spam prevention and legit posting freedom.
However, being it a SaaS platform they can't fork the code and make a release just for us, so that's why it's a long process.
If the RTC is already running, you need no initialization at all.
I've copy/pasted above the content of this post which is being moderated. The content is fairly innocent and it did not trigger moderation here.
At times, I am able to make a post with barely more than a bunch of external links , without moderation; at other times using internal links or links to "home" st.com appear to trigger moderation.
I'm afraid you/jive wiggled the moderation rules to far beyond usable by now.
Something about the posting frequency to a thread and length of post, play into getting moderated.
There are dozen of parameters that are taken into account and an external engine is also used.
In the last few days I've made several posts with more than one link and those invariable fell into moderation. I'd say, it's one of the rules "more than 2 links->moderate".
Most of those links were either internal to https://community.st.com or to the "homepage" http://www.st.com .
PS. Okay, so it was not a good guess, as I deliberately put both such links here and got no moderation... Still I'd say internal links should be exempt.
Thanks for the detailed request,
I'll ask to check what event triggered the moderation of that post.
This still seems to be a problem, and is getting worse, not better.
Can we try some more practical approach than using a dictionary of words?
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