it is exciting to help someone when you have a direct answer.
being in Australia sometimes moderation takes more than 10 hours.
this kills the enthusiasm
its quite deflating.
maybe its best to stop formatting text...
Still pushing "Syntax Highlighter" code into moderation.
Why? Why can't we give some people we trust the ability to either post or approve these things? It's 2017 there has got to be a better way to manage this, or give people some granular level trust or moderation options. Heck if not a Moderator, some Helper-Monkey status?
I think the time it takes is somewhat random, and not necessarily EU work hours. That said there is 24-7 viewing of this across the globe and I think a lot of Spam and Moderation issues could be dealt with very swiftly if some better strategic decisions were made by management.
I completely understand and agree with your frustrations here. To give you an update, there is an upcoming maintenance release where I am looking to see this bug resolved and I will provide more updates to the community as I get them.
This is not an issue of trust Clive, rather working through some technical issues with the community. You make a good point about managing this issue and this is something we are discussing internally to improve the situation for the community.
I'm using "trust" as more of a conceptual thing, I've been working forums since the early/mid-90's, spam (or illegal content) is something that can be very quickly suppressed by giving members of any reasonable standing the ability to down vote or hide content immediately. That can obviously be reviewed/revoked by higher level moderators at some point later, but the immediate removal of the content defeats the goals of the spammer so quickly that they go away, or find softer targets, and most viewers don't even get to see the offending content. Practically all the forums also pull longer term members into the ranks of moderator, and there is stratification such that visibility of content or back office chatter can still be limited.
Just saying it's 2017, and none of this should be earth shattering to a vendor of forum software, or those deploying them.
And while there may be technical issues, it is also important that the message works it's way higher up the chain so we get a better community experience and levels of participation.
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