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What does it mean for a "REJECTED" technical support ticket?

Question asked by Charles M. on Dec 5, 2013
Latest reply on Dec 5, 2013 by Andrew Neil
I initiated a technical support ticket regarding STM32 CAN bootloader issue and got an answer saying "I'm unaware of any errata related to the CAN bootloader." then ticket status is set to REJECTED. I am confused by the update of the status. Anyone knows what it really means?

My tickets:
                                                                                                               
Request IDCreation DateStatus
           
R13480085
           
12/2/2013 12:00:00 AMREJECTED

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