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Posted on March 12, 2018 at 21:35

Support doing a sloppy job, pull it together, or find people willing to do so

Posts spanning a month with no attention

https://community.st.com/0D50X00009XkWv5SAF

 

https://community.st.com/0D50X00009XkWv4SAF

 

https://community.st.com/0D50X00009XkWv6SAF

 

caccac267

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Kling.Brian.001

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3 REPLIES 3
Posted on March 16, 2018 at 04:47

Hi Clive,

we acknowledge the delay and I have just pinged the people in charge.

Thanks for having pinged us and don't hesitate to do it again should the issuepersist.

c.c.

Kling.Brian

Elio Cometti
Senior II
Posted on March 16, 2018 at 10:44

Hi Clive,

we are taking care of your request, you'll get an answer to your request in the related pages ASAP.

Elio

Posted on March 16, 2018 at 15:39

Thank you, I was getting a bit agitated the other day and a lot of this comes over my feed here despite not being in forums I actively follow. Not a big fan of bumping threads, but none of Dat's questions received any attention, and that looks to be a systemic issue rather than a poorly framed question.

I would also like to see some clarity to the SPWF04SA life cycle and follow up products on the road map. Several users have reported being told the product is EOL/NRND while being listed as active on the product page.

http://www.st.com/en/wireless-connectivity/spwf04sa.html

While I understand that product cycles on WiFi/Radio parts are frequently a lot tighter, the people you have marketed these parts too are used to CPU parts they can use in products for 5-10 years. When their design cycle, or ramp to full scale deployment, takes 12-18 months they get annoyed when told the product is dead already. Consistency in messaging is also important.

I know marketing likes playing smoke and mirrors, but you need to be much more open and transparent about roadmaps and drop-in replacements, otherwise you're going to get a lot of annoyed and disaffected engineers, and $M of wasted resources and marketing.

Cariati.Francesco

Kling.Brian

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