Different Content Types - What's the Difference?

Document created by Oliver Beirne Expert on Nov 30, 2016Last modified by Nathalie Magniez on Dec 3, 2016
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Content TypePurposeExample UsesFormatStyleStream UpdatesDraftsAdvanced OptionsMarking Outcomes



Ask the community a question; ask for suggestions; make a short observation or assertion to get feedback; report a problem.


seeking help, open discussion on a topic
Most of the content is in the form of replies to the initial question.Informal, usually in the first person.Whenever replies are added, and whenever an answer is marked as Correct or Helpful.No but it will saveYes
DocumentCollaborate with others on a single document; capture information that should be available for a while; create a report, agenda, or meeting notes.Need a table of contents, versioningMost of the content is in the document itself; comments by readers and authors are appended.Somewhat formal, often in the third person.Whenever the document is edited (and "minor update" isn't selected), and whenever comments are added.YesSchedule for laterYes
BlogExpress a point of view; call something to others' attention; make a proposal to get feedback from others; ponder an idea.Leadership messagingMost of the content is usually in the initial post, with reader comments appended.Informal, usually in the first person.Whenever comments are added. Edits to a blog don't trigger an update.NoSchedule for laterYes
IdeaUsers can create and vote on. If your community members vote positively, the idea gets more points; if they vote negatively, points are (sometimes) taken away.

Product innovation, feature suggestions

NoNoRestricted AuthorsN/A
Status UpdateQuick, informal way to let people know you're active and engaged in the community. You can post a status update for the entire community (default) or limit it to a specific group.Expose what you are working on/up toNoNoRepostN/A
PollA way to ask a multiple choice question in the community. When you create a poll, you define the question and the possible answers.Multiple choice questions; community engagementNoNoNoneN/A
EventsAllows members of a community to schedule, discover and attend events in a social setting.Event managementNoNoLimit attendeesN/A
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